NorthernSpy Software - Apps for Mac OS X

FAQs

I can’t activate my paid software, what should I do?

Activation of our paid software requires both a License Name and License Number entered exactly as they appear in your email order confirmation, and a network connection.

If you continue to have problems activating your software, please contact Support.

Why won’t your software install on my computer?

If your computer is using “Gatekeeper”, it may be set to only install and run software downloaded from the App Store.

Go to “System Preferences > Security & Privacy > General”. Software downloaded from our site is code signed with an Apple® Developer ID, so the minimum setting in Gatekeeper only needs to be “Mac App Store and Identified Developers”.

If you continue to have problems installing any of our software, please contact Support.

How do I un-install your software?

Whether our software was downloaded from the App Store or from our website, the process of un-installing an application is the same.

Simply drag the application itself (example.app) to the Trash, then empty your Trash. That’s it.

There are several files that an application creates on your computer when it’s installed, however, leaving them will not affect your system or the un-install process. If you would like to remove all files associated with an application, there are many “un-installers” available, both free and paid. AppCleaner is an excellent free app for un-installing.

Will your software work with my security settings?

We are a registered Mac Developer. Software downloaded from our site is code signed with an Apple® Developer ID, so the setting in Gatekeeper only needs to be “Mac App Store and Identified Developers” for our software to run.

My “Open at Login” Preference is not working. What should I do?

First, make sure you have upgraded to the latest version available. Open the App's Preferences and toggle the “Start at Login” option once or twice. This will allow the System Login Items to reset with the App's Preferences.

What is a “Northern Spy”?

A “Northern Spy” is a type of apple. Grown in the American North-East, it is well known for it’s size, hardiness and tartness. It is the apple of choice for real Northern apple pies and apple cider. A strong childhood connection to this amazing fruit, as well as a love for Apple® Computer, was the inspiration for the company name.

I love your free software so much, how can I help?

Any software, free or otherwise, requires a lot of time and resources to create and maintain. If you find our free software useful, please consider a donation of any amount using the PayPal “Donate” button below. It will help us immensely with continued development and would be greatly appreciated.

If donations aren’t quite your thing, you can also help us out by visiting our other business, Vintage Electronics Company. We offer some great nostalgic products and our inventory is changing all the time. Come visit us!